Shipping Policy
Shipping Rates/Times Arden Melbourne
Estimated Delivery Times
At Arden Melbourne, we ensure the best value for our customers by shipping directly from our suppliers. This approach allows us to save on transport, storage, and packaging costs, enabling us to offer you premium products at affordable prices. The total delivery time, including processing, is typically 6 to 12 business days.
Processing Time
Orders are processed within 2-5 business days and shipped directly from our distribution center. We prioritize efficiency to ensure your order reaches you as soon as possible.
Delays
While 97% of orders are delivered within the expected timeframe, delays may occasionally occur due to unforeseen circumstances. If you have any concerns or need updates about your order, feel free to reach out to us via email.
Free Shipping
We proudly offer FREE shipping on all orders with no minimum purchase required.
Order Cancellation
Orders can be canceled within 1 hour of placement. After this window, cancellations are no longer possible as the order is sent for processing. However, you have a 14-day withdrawal period from the day of receipt to return your order.
Verify Your Shipping Details
Ensure your shipping information is accurate and complete to avoid delays. Incorrect or incomplete details can result in shipping issues. In cases where a package is lost or undeliverable due to incorrect information, the buyer will bear the associated costs, and refunds cannot be issued.
Lost Shipments
In the rare event of a lost shipment, we recommend contacting the local delivery service responsible for your package. For further assistance, feel free to contact us directly, and we’ll do our best to resolve the issue.
Track Your Order
Once your items are shipped, you will receive an email with tracking details. You can also track your shipment through the Track My Order page on our website. Please allow up to 5 business days for tracking information to become available after your order is placed.
Where Is My Tracking Number?
Don’t worry! Your tracking number will be automatically sent to your email after shipment. It can also be found on our Track My Order page. If you do not receive your tracking details or encounter issues with your tracking number, contact us immediately for assistance at info@arden-melbourne.com.
Need Help?
For any questions or further assistance, please contact us at info@arden-melbourne.com or through the Contact page on our website. Our dedicated customer support team is here to help and ensure you have a seamless shopping experience.