Terms of Service

General Terms and Conditions

 

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• Cooling-off period: The time frame during which a customer can exercise their right to cancel the purchase.

• Consumer: A person making a purchase for personal use rather than professional purposes.

• Day: A calendar day.

• Ongoing contract: An agreement for the supply of goods or services over a period of time.

• Durable medium: A means of storing information for future reference in an unaltered format.

• Right to withdrawal: The option for the consumer to cancel their contract within the cooling-off period.

• Business: The entity offering goods or services for sale remotely to consumers.

• Distance contract: A sales agreement completed without physical interaction between the business and the consumer.

• Electronic communication: The use of technology to complete sales contracts, such as through a website.

 

Article 2 – Business Information

Lilakov Melbourne

Email: info@arden-melbourne.com

 

Article 3 – Applicability

These Terms and Conditions apply to all products and services offered by Arden Melbourne and all agreements entered into remotely with consumers.

 

Consumers will have access to these terms prior to completing a purchase. Upon request, a copy will be provided electronically or in print.

 

In cases where additional product-specific terms apply, the most favorable terms for the consumer will take precedence.

 

Article 4 – The Offer

The details of all offers, including product descriptions, prices, and terms, are carefully outlined to help customers make informed decisions.

• Offers are non-binding and may be changed without notice.

• Product images are provided for illustrative purposes; slight variations may occur.

• The offer will specify any additional costs, such as shipping, and clarify payment, delivery, and return processes.

 

Article 5 – The Agreement

A purchase agreement is finalized when the consumer accepts the offer and fulfills all conditions.

• Orders placed electronically will receive immediate confirmation.

• Payments must be made as specified during the order process.

 

Article 6 – Right of Withdrawal

Consumers may cancel their order within 14 days of receipt, provided the items remain unused and in their original condition. To initiate a return, customers must contact info@arden-melbourne.com for instructions.

 

Article 7 – Costs for Returns

The customer is responsible for return shipping costs unless the product is faulty or incorrect. Refunds will be processed within 14 days of receiving the returned items.

 

Article 8 – Exclusions from the Right of Withdrawal

Some products may not be eligible for returns, such as custom or perishable items. Any exclusions will be clearly stated during the purchase process.

 

Article 9 – Pricing

Prices are subject to change but will remain fixed once an order is placed. Any additional charges, such as import duties or taxes, are the responsibility of the customer.

 

Article 10 – Delivery and Fulfillment

Arden Melbourne ensures timely and careful delivery of all orders:

• Orders are typically shipped within 2-5 business days.

• Delivery times may vary, with an average time frame of 6-12 days.

 

Article 11 – Complaints and Disputes

In case of dissatisfaction, customers are encouraged to contact us at info@arden-melbourne.com. Complaints will be addressed promptly, typically within 14 days.

 

Article 12 – Amendments to Terms

Arden Melbourne reserves the right to modify these Terms and Conditions. Customers will be notified of changes at least 30 days before they take effect.